{"id":54,"date":"2018-06-11T09:47:03","date_gmt":"2018-06-11T09:47:03","guid":{"rendered":"https:\/\/portal.winmentor.ro\/wordpress\/?page_id=54"},"modified":"2025-02-17T16:16:56","modified_gmt":"2025-02-17T14:16:56","slug":"extended-support","status":"publish","type":"page","link":"https:\/\/portal.winmentor.ro\/wme\/en\/support\/extended-support\/","title":{"rendered":"Extended Support"},"content":{"rendered":"<p>The Extended Support Program for the <strong>WinMENTOR ENTERPRISE<sup>\u00ae<\/sup><\/strong> package includes maintenance and technical support.<\/p>\n<h3>MAINTENANCE<\/h3>\n<p><b>New versions of programs<\/b><br \/>\n<span id=\"result_box\" lang=\"en\"><strong>WME<sup>\u00ae<\/sup><\/strong> customers who have opted for an Extensive Support agreement benefit from all patches, updates, upgrades, enhancements, revised versions, with upgrades related to legislative updates and \/ or added functionality following the purchased version of the package of the <strong>WinMENTOR ENTERPRISE<\/strong> programs and appeared during the validity of the Extended Support service.<\/span><\/p>\n<p>New versions can be downloaded from work sites: www.wme.ro, ftp.winmentor.ro or any other website of the producer.<\/p>\n<p><b>Bug fixes<\/b><br \/>\n<span id=\"result_box\" lang=\"en\">In the case of verifiable and reproducible program errors, customers receive support for bug reporting and correction.<\/span><\/p>\n<p>Once bugs have been corrected, the solution may be temporary (eg, intermediate executable), or as a new version of the programs, including possible configuration and usage instructions for implementing the bug fix.<\/p>\n<h3>TECHNICAL SUPPORT<\/h3>\n<p>Immediately after the end of the program implementation period, customers receive technical support by email and telephone (through on-demand remote support solutions).<\/p>\n<hr class=\"home_hr\">\n<div class=\"other_links\">\n<div class=\"page_button_contact\"><a href=\"?page_id=37&amp;dep_id=0\">Sales<\/a><\/div>\n<div class=\"page_button_contact\"><a href=\"?page_id=37&amp;dep_id=1\">Tech Support<\/a><\/div>\n<div class=\"page_button_contact\"><a href=\"?page_id=37&amp;dep_id=2\">Key Activation<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Extended Support Program for the WinMENTOR ENTERPRISE\u00ae package includes maintenance and technical support. MAINTENANCE New versions of programs WME\u00ae customers who have opted for an Extensive Support agreement benefit from all patches, updates, upgrades, enhancements, revised versions, with upgrades related to legislative updates and \/ or added functionality following the purchased version of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":37,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-54","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Extended Support - WinMENTOR ENTERPRISE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/portal.winmentor.ro\/wme\/en\/support\/extended-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Extended Support - WinMENTOR ENTERPRISE\" \/>\n<meta property=\"og:description\" content=\"The Extended Support Program for the WinMENTOR ENTERPRISE\u00ae package includes maintenance and technical support. 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