{"id":5070,"date":"2026-02-26T10:59:30","date_gmt":"2026-02-26T10:59:30","guid":{"rendered":"https:\/\/portal.winmentor.ro\/winmentor\/?p=5070"},"modified":"2026-02-26T10:59:30","modified_gmt":"2026-02-26T10:59:30","slug":"transparentizarea-serviciilor-de-suport-winmentor","status":"publish","type":"post","link":"https:\/\/portal.winmentor.ro\/winmentor\/transparentizarea-serviciilor-de-suport-winmentor\/","title":{"rendered":"Transparentizarea serviciilor de suport WinMENTOR"},"content":{"rendered":"\n<p>Eficientiz\u0103m monitorizarea suportului cu ajutorul unei aplica\u021bii interne care va \u00eenregistra \u0219i va contoriza apelurile la serviciile de suport WinMENTOR clasic, astfel \u00eenc\u00e2t, la finalul fiec\u0103rei luni, fiecare utilizator de WMC care este \u0219i consumator de suport WMC din partea TH Junior\/Info Mentor (suport direct) s\u0103 poat\u0103 avea o imagine precis\u0103 \u0219i corect\u0103 a volumului de servicii pe care l-a solicitat produc\u0103torului.<\/p>\n\n\n\n<p>Monitorizarea precis\u0103 a activit\u0103\u021bii de suport ne va da posibilitatea s\u0103 furniz\u0103m fiec\u0103rui utilizator date precise despre num\u0103rul interven\u021biilor solicitate, durata lor \u0219i subiectele pentru care s-a solicitat suportul.<\/p>\n\n\n\n<p>Efortul departamentului de suport WMC se va materializa \u00een facturi pro forma care vor fi trimise la fiecare final de lun\u0103 \u0219i care vor avea drept scaden\u021b\u0103 data de 10 a lunii urm\u0103toare. Clien\u021bii care solicit\u0103 suport \u00een mod constant vor \u00eencheia cu TH Junior contracte de suport la interven\u021bie pentru a asigura o baz\u0103 contractual\u0103 legal\u0103 acestei activit\u0103\u021bi de suport.<\/p>\n\n\n\n<p>Neplata unei facturi antreneaz\u0103 \u00een mod automat \u00eencetarea furniz\u0103rii serviciilor de suport.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Eficientiz\u0103m monitorizarea suportului cu ajutorul unei aplica\u021bii interne care va \u00eenregistra \u0219i va contoriza apelurile la serviciile de suport WinMENTOR clasic, astfel \u00eenc\u00e2t, la finalul fiec\u0103rei luni, fiecare utilizator de WMC care este \u0219i consumator de suport WMC din partea TH Junior\/Info Mentor (suport direct) s\u0103 poat\u0103 avea o imagine precis\u0103 \u0219i corect\u0103 a volumului [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[45],"class_list":["post-5070","post","type-post","status-publish","format-standard","hentry","category-news-ro","tag-wm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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